WebEx Remote Support
Product Features
Up to 5 participants Works across firewalls Drag-and-drop functionality for
file transfers Instant support sessions
Integrated video and voice conferencing Built-in chat Compatible with Windows, Mac,
Linux, Unix, and Solaris Localization for 11 languages
Product Features
Up to 5 participants Works across firewalls Drag-and-drop functionality forfile transfers
Instant support sessions Integrated video and voice conferencing Built-in chat Compatible with Windows, Mac,Linux, Unix, and Solaris
Localization for 11 languages
| RELATED LINKS | |
| DATA SHEET Learn more about WebEx Support Center Remote Support. (PDF) Learn more about the WebEx Network. (PDF) |
|
| QUICK TOUR See WebEx Remote Support in action. |
|
| CASE STUDY Cisco boosted customer satisfaction rating by three points in just two months. |
|
| CISCO SMALL BUSINESS Learn about other Cisco Small Business solutions. |
|
| Minimize costly on-site service calls by viewing and controlling remote desktops and applications online to diagnose and solve problems. All Cisco WebEx Support Center Remote Support plans include unlimited remote support sessions, integrated voice conferencing, and video conferencing. |
| Troubleshoot and diagnose remote systems faster | |
| Support customers or internal users no matter where they're located. Diagnose and solve problems in real time and improve the entire support experience. |
|
 |
Decrease time to resolution as you view and control desktops. Transfer files to install patches instantly withdrag-and-drop ease. Improve customer satisfaction by solvingissues more effectively. |
| Maximize support resources | |
| Start an instant support session and bring in the resources you need to solve problems quickly. Reduce your support costs with first-contact resolution. |
|
 |
Chat with other support reps during support sessions. Bring experts into the support session to solveproblems faster. Allow one agent to support multiple customerswith our multi-session interface. |
| Get a better view into system issues | ||
| Observe and troubleshoot software and systems in real time, even if the remote system is behind a firewall. | Collect system information with a click; print and save for future reference. Log onto any desktop as an administrator. Reboot and reconnect with sessioncontinuity even in Safe Mode. |
|
| Manage support requests better | ||
| WebEx Remote Support is easy to use for both your customers and your support reps. | Users can start a support session with just a click and control permission to access their systems. Requests are automatically routed to thenext available agent. Agents can use the chat-phrase library forfaster responses and scripted calls. |
|
| Add high-quality video for a better support experience | ||
| Meet face-to-face with customers for a personalized support session. | Share webcam video at 640x360 resolution at up to 30 frames per second. Enable full-screen video so customers cansee support techs. View non-verbal cues to build betterrapport with customers and improve problem resolution. Learn more about WebEx video conferencing. |
|
| Simplify support management with software as a service | ||
| Don't worry about adding more servers, upgrading software, or having yet another application to maintain. All WebEx solutions are SaaS—software delivered as a service via the Cisco Collaboration Cloud. | Manage costs and pay as you go for a predictable monthly fee. Count on exceptional uptime with unmatchedlevels of fault tolerance through the Cisco Collaboration Cloud. Get exceptional security validated byindependent third-party audits. |
|
| To learn more or to buy Cisco WebEx Remote Support, please contact sales. WebEx solutions can also help you support unattended computers and machines. Learn about WebEx Support Center Remote Access. |
