WebEx on Cisco Cius - Frequently Asked Questions
Frequently Asked Questions About WebEx Meetings for Cisco Cius
How do I join a meeting?
You can join WebEx meetings using one of the following methods:
- Go to your WebEx meeting invitation email and click on the "To join this meeting" link.
- Launch the WebEx meeting app on your Cisco Cius device and enter the meeting number.
- Sign in to your WebEx account on your device and join from your "My Meetings" screen.
- Tap the meeting url in your calendar.
- View your upcoming meetings on the WebEx widget, giving you instant access directly from your Cisco Cius home screen.
How do I join the audio portion of the meeting?
Once you enter your meeting, an audio prompt will pop up. If you would like to be called back on your Cisco Cius, select your phone number from the dropdown menu. If this is your first time using WebEx Meetings for Cisco Cius, you may need to enter a call back number if it is not pre-filled. Select the option to "Call me at a New Number". Enter your phone number and select "Call Me at This Number". You will receive a call to join the meeting, answer the call. The WebEx app will then automatically re-launch taking you into the meeting. This feature is not available in all regions. If the call-back feature is disabled, you will be prompted to call into the audio portion of the meeting instead.
To call into a meeting, select the "Call This Number" button. You will automatically dial-in to the meeting. Automatic dial-in does not work in all regions. If this feature is disabled, you will need to manually enter the meeting number and attendee ID, which can be found by selecting the 'I' symbol or accessing the information in your meeting invitation.
Is it free to attend a meeting?
Yes, the WebEx meeting app is pre-installed on the Cisco Cius. You can attend any WebEx meeting you've been invited to join. To host a meeting, a WebEx Meeting Center subscription is required.
Can I schedule or start a WebEx meeting?
As a host, you can easily schedule, start, and invite others to your WebEx meetings from your device. From the "My Meetings" screen, press the 'Schedule Meeting' button at the bottom of the Meeting Pane which redirects you to the Calendar app where you can enter your meeting title, meeting password (optional) and any invitees email addresses. Choose to start the meeting immediately by clicking on 'Instant Meeting'.
To start a scheduled meeting, select the meeting from "My Meetings," then select 'Start'.
Can I invite people to my meeting from the WebEx app?
Yes, with the WebEx app's host capabilities you can invite people to your meeting from "My Meetings" or via the Participant List after joining your meeting.
Where can I find additional meeting information?
- Access meeting details from "My Meetings" for meetings you are hosting and meetings you are invited to attend. Select the meeting to see more details.
- Once in the meeting, you can easily access meeting information:
- See who is in your meeting by tapping on the "Participants" icon at the top right of your screen. You can see how participants have joined the meeting with mobile and computer user icons.
- To view meeting information, tap on the icon with an "i" symbol in the lower right of the screen. Tap the "i" symbol again or tap elsewhere on the screen when ready to return to the presentation screen.
Can I share or view video from my Cisco Cius device?
No, currently this is not a feature available for Cisco Cius devices.
How can I chat with other participants?
Tap on the participant icon in the upper right of the screen. From the list, you can choose one individual or all participants to chat with. For individual chat, select the participant you want to chat with and then enter your message in the dialogue box and hit send. Tap the "Chat with Everyone" button at the bottom of the screen to chat with all attendees, then enter your message in the dialogue box and hit send.
To transition back and forth between the presentation and chat, tap the 'x' button at the top right of the chat window and be returned to the presentation.
Can I present content from my Cisco Cius device?
This feature is not supported with this release of WebEx Meetings for Cisco Cius. You can however view content shared from other's computers. In addition, if you are the meeting host, you can pass presenter control to a computer user to share content.
How do I pass presenter control?
From the participant list, tap and hold the WebEx ball, and drag and drop it to the new presenter.
I have a WebEx host account. Is my WebEx site compatible with Cisco Cius?
WebEx release version T27LBSP21 or higher is required. Certain restrictions may apply based on your company's policies and WebEx implementation. To find out the release version, login into your WebEx site then click on "Meeting Center." In the left navigation bar, click on "User Guides" under the Support link. You'll see the WebEx version in the top right corner. Look for "Client Build." The first number should be 27 followed by a dot and a second number that is 21 or higher.
What can I do if I get a message that the WebEx site does not support joining from mobile devices?
If the site you are trying to join the meeting on is your company site, contact your WebEx IT administrator to determine whether mobile access can be enabled. In the meantime, please join the meeting from a computer.
Does WebEx Meetings for Cisco Cius support single sign-on (SSO)?
Yes, just launch the application, tap 'Sign-in' and then tap on the 'Sign in using corporate single sign-on' link.
Your WebEx site must be configured for SSO and at least T27LBFR23.
I am not a WebEx customer. How can I try out the scheduling and other host features of WebEx meetings?
You can sign up for a 14 day free trial or buy WebEx online.
Is WebEx Meetings for Cisco Cius available globally?
Yes, this application works wherever Cisco Cius devices are supported.
What languages are supported?
WebEx Meetings for Cisco Cius is available in English, Chinese Simplified Chinese Traditional, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Russian, and Dutch. All other device languages will default to English.
Who do I contact for technical support?
Please go to http://support.webex.com/support/support-overview.html.
